ReplyServe

1. Introduction

ReplyServe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

2.1 Information You Provide

Account Information: Name, email address, business name, and payment information
Business Data: Review platform credentials, location information, brand voice preferences
Communications: Messages you send to our support team

2.2 Automatically Collected Information

Usage Data: Pages visited, features used, time spent on the Service
Device Information: IP address, browser type, operating system, device identifiers
Cookies and Tracking: We use cookies and similar technologies to enhance your experience

2.3 Third-Party Data

Review Data: Customer reviews from connected platforms (Google Reviews, etc.)
Authentication: Information from authentication providers (Google OAuth, etc.)

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service
Generate AI-powered review responses based on your preferences
Process payments and manage your account
Send service-related notifications and updates
Respond to your inquiries and provide customer support
Analyze usage patterns to improve our Service
Detect, prevent, and address technical issues and fraud
Comply with legal obligations

4. AI and Data Processing

Important: We use artificial intelligence to generate review responses. This involves:

Processing customer reviews through AI models
Analyzing your brand voice and preferences
Generating suggested responses based on this data
We do not use your data to train AI models for other customers
Review data is processed securely and retained only as necessary

5. Information Sharing and Disclosure

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf (payment processing, hosting, analytics, AI processing). These providers are contractually obligated to protect your data.

5.2 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5.3 Legal Requirements

When required by law, court order, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

6. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Regular security audits and updates
Access controls and authentication requirements
Secure data centers and infrastructure

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

Provide the Service to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records

When you close your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.

8. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Portability: Receive your data in a structured, machine-readable format
Objection: Object to certain processing of your information
Opt-out: Unsubscribe from marketing communications

To exercise these rights, contact us at [email protected]

9. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Essential Cookies: Required for the Service to function
Analytics Cookies: Help us understand how you use the Service
Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

10. Third-Party Links

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected
Right to know if personal information is sold or disclosed
Right to opt-out of the sale of personal information (we do not sell your data)
Right to deletion of personal information
Right to non-discrimination for exercising your rights

14. GDPR Compliance (European Users)

If you are in the European Economic Area (EEA), we process your data based on:

Contract: To provide the Service you requested
Legitimate Interest: To improve and secure our Service
Consent: For marketing communications (you can withdraw consent anytime)
Legal Obligation: To comply with applicable laws

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

Email: [email protected]
Address: Harju maakond, Tallinn, Lasnamäe linnaosa, Sepapaja tn 6, 15551
Data Protection Officer: [email protected]